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Shipping & Returns
All candle orders will be shipped via USPS Priority, UPS, or FedEx [Insured] Mail. You will receive a tracking number once your order is processed and shipped.
Due to Covid-19, some delays can be expected. This is unfortunately out of our control. Once your candle collections leave us and are placed in the care of USPS we have no further control. We are intentional with our shipping policies. We only ship orders Monday-Wednesday to ensure the fastest possible delivery. We also don't want your vessels sitting in warm conditions over weekend days. Please be mindful of possible delays.
While we make every effort to ensure each of our candles are perfect and poured with pure love, we want you to be completely satisfied with your purchase. If your candle is damaged or not to your expectations, our return policy is outlined below or you can reach us at email@example.com.
Please include your order number and name in your email. We will make every reasonable effort to ensure our customers are satisfied. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
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